ProPera Legal® | Privacy Policy

Version

PRIVACY-2026-09-05-v6

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Effective September 5, 2026

Privacy Commitment

At ProPera Legal ("ProPera"), we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our platform. ProPera exists to level the playing field for self-represented litigants, and protecting your sensitive legal information is fundamental to our mission.

We do not sell your personal information. We do not share your case files with data brokers or advertisers, and we do not use them to train artificial-intelligence models. We run no advertising cookies and no advertising pixels.

Two things we want you to see before anything else. Your workspace content is confidential as a matter of our practice, but it is not protected by the attorney-client privilege, because we are not your lawyers. And a complaint submitted to our registry is partly public. Both are explained in full below.

1. Information We Collect

Account and Profile Information

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Full name, email address, and phone number

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Account credentials and authentication data

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Subscription and payment information

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Profile preferences and settings

Case and Legal Information

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Case details, documents, and filings you create or upload

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Motion, pleading, and hearing information

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Evidence files and organizational data

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Court information and case timelines

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Party names, including opposing parties, attorneys, and judges, as you enter them

These fields are free text and you decide what goes in them. As a result they can contain sensitive categories of information, such as health, disability, financial, immigration, criminal, or family details, and information about other people including children. We do not require any of it, and we ask you to leave out what the court does not need. See the section on limiting what you upload.

Advocacy Sessions

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Scheduling details when you book a session

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Recordings and written transcripts, only where you have agreed to be recorded

Court Complaint Data

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Complaints submitted through our National Court Misconduct Registry, including details about the respondent, incident, and your contact information

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Referral codes from partnered influencers and advocacy organizations

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Case numbers and court jurisdictions related to complaints

Technical and Usage Information

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Device information, browser type, and operating system

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IP address and approximate geographic location

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Usage patterns, feature interactions, and preferences

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Cookies and similar tracking technologies

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Log data and error reports

2. How We Use Your Information

We use your information to:

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Provide, maintain, and improve ProPera's platform and services

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Process your case management activities, document creation, and organizational tools

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Submit and triage court complaints to nonprofit judicial-oversight organizations

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Process payments and manage subscriptions

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Send important updates, notifications, and security alerts

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Analyze platform usage to enhance user experience and functionality

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Comply with legal obligations and protect against fraud and abuse

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Track referral attribution to partnered influencers and advocacy organizations

3. Information Sharing and Disclosure

Nonprofit Partner Organizations

Complaints submitted through our National Court Misconduct Registry may be reviewed by nonprofit organizations that work on judicial oversight, including GREAT Group and Humanity Against Violence. Review by any particular organization is not guaranteed, and we do not promise that a complaint will lead to an investigation, a lawsuit, or any other outcome.

Part of a submitted complaint is publicly readable, and you should assume it will be read. We remove your name, email address, phone number, and mailing address from the public view. We do NOT remove the description of the conduct you wrote, the case number, or the court, county, city, and state. Those details can identify you or another person, especially when combined. Do not put anything in the description that you are not prepared to have read by anyone, including the person you are complaining about.

Service Providers

We use the following companies to operate the platform. Each one receives only what it needs to do its job, and each is bound by its own agreement with us.

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Supabase. Hosts our database, file storage, and sign-in system. This is where your account, cases, motions, pleadings, evidence, hearings, and uploaded files live.

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Render. Hosts our websites and our application programming interface.

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Stripe. Processes payments. Stripe receives your email address, your name, and an account identifier. Card numbers are entered on Stripe and never reach our servers.

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Sentry. Receives error reports when something breaks. Reports are configured to carry an account identifier rather than your name or email, and never your document text.

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Google Analytics. Records which public marketing pages are visited. It is switched off inside the signed-in workspace.

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Google Sign-In. Used only if you choose to sign in with a Google account.

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Google Fonts. Serves the typefaces the site is set in, and therefore sees your network address when a page loads.

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Postmark. Sends messages you submit through our contact and in-app help forms.

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Mailchimp. Holds the newsletter list, if you subscribe.

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GiveButter. Runs the donation widget on our homepage.

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jsDelivr and esm.sh. Content delivery networks that serve document-rendering code to your browser. Your document text is rendered on your own device and is not sent to them.

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Google Meet and Google Gemini. Used for advocacy sessions and, if you agree to be recorded, to record and transcribe them. See the section on advocacy sessions.

If you choose to connect an outside artificial-intelligence assistant to your workspace, that assistant can read and change everything in it. That connection is yours, you switch it on yourself, and the company running that assistant handles your data under its own terms rather than ours.

Legal Requirements

We may disclose your information if required by law, court order, subpoena, or government regulation. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

What We Do NOT Share

We do not sell, rent, or trade your personal information. We do not share your case files, pleadings, evidence, or other workspace content with data brokers or advertising networks, and we do not use them for advertising. We run no advertising cookies and no advertising pixels. Your workspace content is not used to train any artificial-intelligence model.

4. Data Security and Protection

We use technical and organizational measures to protect your personal and legal information. The measures currently in place are:

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Encryption in transit. Traffic between your device and our servers travels over HTTPS.

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Encryption at rest. Our database and file storage are encrypted by our hosting provider.

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Row-level access rules. Every record is tied to your account, and our database enforces that you can read and write only your own rows.

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Private file storage. Uploaded documents are held in private buckets that are not publicly readable and are addressed by your account identifier.

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Access limits. Access to production systems is restricted to the small number of people who need it to operate the service.

We want to be precise about what we do not do, because overstating security is itself a harm. We do not offer end-to-end encryption. Your documents are encrypted in storage and in transit, but they are readable by our systems, which is what allows the platform to render, format, and search them. Two-factor authentication with an authenticator app is available on every account from the Security section of your profile, where you can also sign out of every other device. It is optional, and we encourage it. We do not run a formal recurring third-party security audit program.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please consider this when deciding what to upload. See the section on limiting what you share.

5. Your Privacy Rights

Under applicable federal and state privacy laws, you have the right to:

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Access and obtain a copy of your personal information

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Correct inaccurate or incomplete data

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Request deletion of your personal information

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Object to or restrict certain data processing activities

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Receive your data in a portable form

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Opt out of marketing communications (you will still receive essential service notifications)

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The right not to be treated differently for exercising your privacy rights

Several of these you can exercise yourself. Your profile page lets you read and correct your account details, and delete your account and its contents. Every pleading can be downloaded as a document. Newsletter emails carry an unsubscribe link.

We do not have a one-click export of your whole account. If you want a full copy of your data, write to help@properalegal.org and we will assemble it and send it to you.

To exercise any right, write to oversight@properalegal.org, or to help@properalegal.org if that is easier, from the email address on your account, which is how we confirm a request is really from you. If we cannot verify that, we may ask for more information rather than act on it. We aim to respond within 30 days. You may use an authorized agent where the law gives you that right; we will ask for proof of their authority.

Which rights you have depends on where you live. State privacy laws in the United States differ, and some do not apply to nonprofit organizations at all. Rather than sort that out for you, we extend the rights listed above to everyone who asks, regardless of where they live.

6. Cookies and Tracking Technologies

ProPera uses cookies and similar tracking technologies to:

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Remember your login session and preferences

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Analyze platform usage and improve user experience

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Track referral codes from partnered influencers and organizations

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Maintain slide-out menu state and interface preferences

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Enable essential platform functionality

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of the platform.

Our Cookie Policy names every cookie and browser storage key individually, including the two Google Analytics cookies we use to see which pages people visit, what each one holds, and how long it lasts. It also explains how to switch analytics off. You can read it at properalegal.org/cookies.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We do not currently delete inactive accounts on a schedule. Your workspace stays as you left it until you delete it. If that changes, we will say so here and give notice before anything is removed.

Complaints submitted to the registry may be kept indefinitely so that patterns of conduct remain visible over time. You can ask us to remove one at any time.

Deleting your account deletes your content. You can do this yourself from your profile page, under "Deactivate account". It cancels any paid subscription immediately and permanently removes your cases, motions, pleadings, evidence, hearings, court forms, and uploaded files, along with the account record itself. It cannot be undone, and we cannot recover anything afterward.

Session recordings and transcripts are handled separately. They are stored in our Google Workspace rather than alongside your workspace records, so they are not removed by the account-deletion step above. They are deleted on the twelve-month schedule described in the advocacy-sessions section, and we will delete one sooner whenever you ask.

Some records survive account deletion because we are required to keep them or cannot unwind them. Payment and tax records held by our payment processor are kept under its own retention rules. Registry complaints are not tied to your account and are removed only on request. Server logs and error reports age out on their own schedule.

8. Children's Privacy

ProPera's services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has created an account, please contact us at help@properalegal.org and we will remove it.

Information about children is a separate matter. Custody, dependency, and family cases are about children by their nature, so a case file here may contain a child's name, school, medical history, or living situation. That information is entered by an adult account holder about their own matter, not collected from the child. Courts generally require a minor to be identified by initials rather than by full name in a filing. Please follow that rule here as well, and include only what the court actually requires.

9. International Users

ProPera is based in the United States and primarily serves users within the United States court system. If you access ProPera from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

By using ProPera, you consent to the transfer of your information to the United States and acknowledge that U.S. data protection laws may differ from those in your jurisdiction.

10. Third-Party Links and Services

ProPera may link to outside websites and services, including nonprofit advocacy organizations and our scheduling and donation pages. This Privacy Policy does not apply to any of them.

We encourage you to review the privacy policies of any third-party services before providing them with your personal information. ProPera is not responsible for the privacy practices of third parties.

11. Email Communications

We may send you emails for the following purposes:

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Service Notifications: Essential updates about your account, cases, complaints, or platform changes

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Complaint Follow-ups: Occasional messages about a complaint you submitted, where there is something to tell you

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Security Alerts: Important security notices or suspicious activity on your account

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Marketing Communications: Updates, features, and educational content (you may opt-out)

You can opt-out of marketing emails at any time by clicking the unsubscribe link in any email or by adjusting your account settings. You cannot opt-out of essential service communications.

12. Changes to This Privacy Policy

ProPera may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. We will notify you of material changes by:

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Posting the updated Privacy Policy on this page with a new "Last updated" date

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Sending an email notification to your registered email address

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Displaying a prominent notice on the platform

Your continued use of ProPera after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

13. The Complaint Registry

A complaint you submit is partly public. Please read this section before you submit one.

When you submit a complaint, it is stored in two forms. The full record, including your name, email address, phone number, and mailing address, is visible to us and to nonprofit judicial-oversight organizations we work with. A reduced version is readable by anyone.

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Removed from the public version: your first and last name, email address, phone number, and mailing address.

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Kept in the public version: the description of the conduct you wrote, the case number, the court name, and the county, city, and state. The name, organization, and role of the person you are complaining about are also kept.

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What that means: removing your name does not make a complaint anonymous. A case number and a court are usually enough to identify the people in a case, and the description you write may identify you by itself.

We do not promise any outcome. Submitting a complaint does not begin an investigation, does not enroll you in a lawsuit, does not obtain a lawyer for you, and does not guarantee that any organization will read it or contact you.

You are responsible for what you write. Statements about a named person can expose you to a claim by that person. Describe what you observed, keep it factual, and leave out anything you would not want read aloud.

Complaint records are kept indefinitely, and that is deliberate. A single complaint about a judge or a court official proves very little on its own. What makes a registry worth having is that a pattern becomes visible across many people and many years, and a record that expires on a schedule cannot show one. Deleting older complaints would quietly erase the earliest evidence of exactly the conduct the registry exists to surface.

That is a real trade against the ordinary expectation that data ages out, so two things stay true. The public version never carries your name, email, phone, or address. And you can have your complaint removed at any time, for any reason, by writing to oversight@properalegal.org or help@properalegal.org. We will not ask you to justify the request.

14. Data Breach Notification

If we discover a breach affecting your personal information, we will notify you without unreasonable delay, and within the time your state law requires. We will not wait for certainty about every detail before telling you something happened.

Notice goes to the email address on your account and will describe what happened, what information was involved, what we have done about it, and what you can do to protect yourself. Law enforcement may ask us to delay a notice while an investigation is underway, which is the one reason we would hold one back.

15. Advocacy Sessions, Recording, and Transcripts

If you book a session with an advocate, the session takes place over Google Meet. Google receives the audio and video of that session in order to carry it.

Sessions are not recorded unless you agree to it. Recording is off by default. If you agree, we record the session and use Google Gemini to produce a written transcript, and both are stored in our Google Workspace so you can go back to them.

Several states require that every person on a call agree before it may be recorded. If you bring another person into a recorded session, tell them it is being recorded and get their agreement first. If anyone objects, the session goes ahead without recording. You can withdraw your agreement at any point, including partway through, and you can ask us to delete a recording and its transcript afterward.

We may look at a recording internally for two reasons: to investigate a dispute, a complaint, or a safety concern, and as an occasional spot-check on the quality of the help people receive. Only our own staff do this, and only those who need to. We do not sell recordings or transcripts, do not share them outside ProPera, and do not use them to train any artificial-intelligence model.

We keep recordings and transcripts for twelve months and then delete them. They are stored separately from your workspace records, so closing your account does not remove them; the twelve-month schedule and your own deletion requests are what clear them. You can ask us to delete one at any time, and you can download your own copy while we still hold it.

To do their work, an advocate may need to see parts of your workspace. They see only what you show them or ask them to work on.

16. Stories and Testimonials

We do not use anyone’s story unless they have signed a separate permission form for it, and we are not using any today.

Our Client Services Agreement includes an optional testimonial and media consent form. It is genuinely optional, saying no changes nothing about the help you receive, and signing the services agreement does not give permission on its own. Permission is only ever given on that separate form.

If you do give permission, the form itself is where you choose what we may use: anonymously with no identifying details, your first name only, your full name, direct quotations, your photograph, audio or video of you, or a general reference to the type of matter without specifics. Each of those is a separate choice, and we are bound by the ones you did not tick.

Where a story may appear: our website and social media, grant reports and fundraising summaries, and educational or community materials.

We never include legal, medical, disability, financial, immigration, or family details unless you have written them out yourself and approved those specific details in writing. A general permission to share your story is not permission to include any of that.

You can withdraw permission at any time for future use. We will remove what we control, though we cannot pull back something already printed or already distributed.

17. Please Limit What You Upload

This is a filing-preparation tool, and court documents attract sensitive material. Some of it we do not need.

Do not upload a full Social Security number, a bank account or card number, a medical record, or an unredacted document about a child, unless a court form specifically requires it. Courts themselves require most of these to be redacted before filing, so leaving them out is usually the correct step anyway.

If a document is sealed, subject to a protective order, or filed under a confidential caption, be careful about where it ends up. We hold your files in private storage, but we are not a court records system and we cannot enforce a seal.

Anything you type into the free-text fields, including descriptions, notes, and the body of a pleading, is stored as written. We do not scan it for sensitive information or remove anything automatically.

Contact Us About Privacy

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:

Email:

help@properalegal.org

Phone: +1 (253) 954-9897

For privacy rights requests, please include "Privacy Rights Request" in your email subject line to ensure prompt processing.